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Senior Manager/ Associate Director – Reverse Logistics – Ecommerce (Talpro)

  • Logistics Manager
  • Full time
  • 1 week ago
  • NEW DELHI

Job Information

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    Salary Not Disclosed Not Disclosed / Monthly
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    Shift Round
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    No. of Openings 10 openings
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    Job Level : Senior
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    Job Experience : 1 - 6 years
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    Job Qualifications bachelors or above

Job Description

Company Name: Talpro

Designation: Senior Manager/ Associate Director – Reverse Logistics – Ecommerce

Location: New Delhi, Gurgaon/Gurugram

Experience: 1 – 6 years

Qualification: UG :Any Graduate

PG :Any Postgraduate

Doctorate :Doctorate Not Required

Job Description: – Managing overall Reverse Logistic Process

– To ensure timely pick ups from customers by coordinating with logistic partners

– To engage with multiple stakeholders for network-wide program implementation

– To coordinate development of tech products with the product team in line with the process requirements

– Expansion of Open pick ups ( Doorstep QC ) by aligning existing partners / on-boarding new partners

– Managing customer experience matrix in Reverse Logistics leg

– Quality Centre Operations

– Managing Return to shipper shipments and to work continuously on improvement in seller experience

– Managing seller disputes, identification of gaps and to ensure continuous improvement

– Managing team and work towards having superior customer as well as seller experience

– Vendor On-boarding and Vendor Management in reverse Leg

– Managing overall PNL in Reverse Leg and drive cost saving initiatives

Education/Experience:

– Bachelors / Master’s Degree in any discipline

– 1 to 5 years of experience in E-commerce supply chain background

– Excellent analytical & problem solving skills

– Basic SQL Data Extraction skills

– Good Project management experience

– Good knowledge of ground courier operations

– Ability to influence other teams and align them towards the common goals

Salary: Not Disclosed

Website: https://www.talpro.in/

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