Company Name: Amazon Development Centre (India) Pvt. Ltd.
Designation: ACES Manager- Hybrid stores- Amazon
Location: Chennai, Bangalore/Bengaluru, Mumbai (All Areas)
Experience: from 3 to 8 year(s) of Experience
- PG – Any Postgraduate in Any Specialization
- Devise mechanisms to measure every element that impacts store operations, and drive improvement initiatives to benchmark on cost or quality or both.
- Study the best practices of the hyperlocal fulfillment space, both internal and external, and draw and execute plans to achieve the desired outcomes.
- Work on development of standard operating procedures, and continually tweak them with time to improve delivery experience for customers.
- Own in-spirit deployment of all delivery related SOPs, for all the sites you are responsible for.
- Be customer obsessed with delivering a world class door-step delivery experience.
- Map business requirements, understand business processes, study and analyze workflows, design solutions and prepare functional specifications.
- Be data driven, develop and report performance metrics, executive updates, forecasting, budgeting and analysis to identify potential opportunities for improving Customer Experience.
- Design, develop, pilot & rollout enterprise wide programs around fulfillment related parameters like performance improvement, cycle time improvement for under the roof activities, fulfillment experience, P&L improvement, etc.
- Continuously improve the fulfillment process and attain a sustained level of delivery performance improvement.
- Implement formal process controls and process improvement mechanisms such as Kaizens.
- Travel across cities / stores so as to ensure a uniform adoption of the SOPs/best practices.
- Additional responsibilities may include:
- Direct accountability for setting and meeting operational goals, strategic planning and forecasting.
- Step in for a city manager, in case of emergencies. Support the operations team during peak events.
Salary: ₹ Not Disclosed by Recruiter
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