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BUSINESS OPERATIONS MANAGEMENT SERVICE MANAGER (Accenture Solutions Pvt Ltd)

  • Business Operations
  • Full time
  • 2 weeks ago
  • Gurugram ,Gurgaon

Job Information

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    Salary Not Disclosed Not Disclosed / Monthly
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    Shift Round
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    No. of Openings 10 openings
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    Job Level : Senior
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    Job Experience : 7-10 year
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    Job Qualifications bachelors or above

Job Description

Company Name: Accenture Solutions Pvt Ltd

Designation: BUSINESS OPERATIONS MANAGEMENT SERVICE MANAGER

Location:  Gurgaon/Gurugram

Experience:  8 to 10 year(s) of experience

Qualification: UG:B.Tech/B.E. in Any Specialization

PG:Post Graduation Not Required

Doctorate:Doctorate Not Required

Job Description: Project Role : Service Manager

Project Role Description : Own the client aspects of service management for one or more outsourcing contracts. Lead the day-to-day management of contract operations and performance. Invest on a daily basis in overall growth of the outsourcing contract and its financial performance.

Management Level : 8

Work Experience : 8-10 years

Work location : Gurugram

Must Have Skills : Business Operations Management

Good To Have Skills : No Industry Specialization

Job Requirements :


  • Key Responsibilities : 1 Knowledge of Call center systems call management, ticket logging, etc 2 Experience in resolution of technical issues 3 Assist in the formulation of targets for individuals and teams 4 Hire and onboard new employees 5 Answer questions from staff and provide guidance and feedback

  • Technical Experience : 1 Knowledge of performance evaluation procedures 2 Assist in establishing call centre objectives, 3 Knowledge in Call Centre Set-up and Infrastructure

  • Professional Attributes : 1 Problem Solving Skills 2 Customer Service Experience 3 Should be able to thik out of box

  • Educational Qualification : BE ir equivalent

Salary:  Not Disclosed 

Address: Plant 3,Godrej and Boyce Compound, MUMBAI, Maharashtra, India

Website:  https://www.accenture.com/in-en/careers

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