Content Writer, CX (PhonePe)

  • Content Writer
  • Full time
  • 2 months ago
  • Bangalore/Bengaluru( Ulsoor )

Job Information

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    Salary Not Disclosed Not Disclosed / Not Disclosed
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    Shift Round
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    No. of Openings 12 openings
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    Job Level : Senior
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    Job Experience : 3 - 5 Years
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    Job Qualifications bachelors or above

Job Description

Company Name: PhonePe

Designation: Content Writer, CX

Location: Bengaluru, Karnataka

Experience: 3+ years of experience

Qualification: 3+ years experience in content writing, crafting videos/rich-media formats, and working with consumer internet products/apps

  • Someone with deep understanding of customer psychology and is armed with strong narrative skills
  • A candidate who can cogently and passionately present and defend creative work/ideas, which improve CX
  • A communication specialist who can collaborate with multiple verticals/teams
  • Should be well versed with Microsoft Excel, PowerPoint and Word, popular Content Management Systems
  • Experience in working with a customer experience teams will be an advantage

Job Description: Responsibilities:

  • Amplify the voice of PhonePe to create a positive customer experience
  • You will help improve how PhonePe interacts with its users and work hand-in-hand with peers in User Experience Design, Business, and Creative Tech to develop breakthrough interactive concepts and content strategies
  • Utilize strong analytical ability to evaluate end-to-end customer experience across multiple channels and customer touch points
  • Identify measures/communication changes that can be initiated based on analysis
  • Measure and report performance of all analysis undertaken and assess against goals
  • On any given day you will be involved in the development of interactive chatbot, work on new interaction models on the PhonePe App and aid 1,500+ customer support executives in delivering a customer experience that is par excellence
  • You will also be taking on various communication requests that hit the communication team’s inbox. Also, as we own customer communication, we need someone who is flexible and can easily adapt to the dynamic nature of the customer service industry

PhonePe Full Time Employee Benefits

  • Insurance Benefits – Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance
  • Wellness Program – Employee Assistance Program, Onsite Medical Center, Emergency Support System
  • Parental Support – Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program
  • Mobility Benefits – Relocation benefits, Transfer Support Policy, Travel Policy
  • Retirement Benefits – Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment
  • Other Benefits – Higher Education Assistance, Car Lease, Mobile & Broadband Reimbursements, Salary Advance Policy

Salary: Not disclosed

Website Link:,-CX/4393113003

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