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Manager Technical support (Nokia Solutions and Networks India (P)Ltd.)

  • Technical Support
  • Full time
  • 2 weeks ago
  • Bangalore/Bengaluru( Ulsoor )

Job Information

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    Salary Not Disclosed Not Disclosed / Monthly
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    Shift Round
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    No. of Openings 10 openings
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    Job Level : Senior
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    Job Experience : 3-8 Years
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    Job Qualifications bachelors or above

Job Description

Company Name: Nokia Solutions and Networks India (P)Ltd.

Designation: Manager Technical support

Location: Bangalore/Bengaluru

Experience: 3 to 8 year(s) of experience

Qualification: UG -Any Graduate

PG – Any Postgraduate

Job Description: The Manager Technical support is responsible for functional, resource, competence, and people management of customer support / services engineer team(s) providing Care SW Services. Also responsible to drive and fulfil Care SW Services (case handling, emergency services).

KPIs on customer(s) / market(s) level with highest quality.

Provides escalation support and assistance in the delivery of software services, when applicable. Monitors and guides professional developments of team / organisation / business and strategy for a business-relevant organisational unit, quality, speed, and cost management responsibilities.

Control and co-ordinate the technical expertise and functions within the section to ensure network performance and availability meet or exceed SLA’s target

Ensures the skills of the entire team are identified and tracked. Is responsible for the teams’ readiness while developing competencies with appropriate trainings.

Ensures Care processes adherence and track the team / service KPIs for continuous improvement, drives case-handling process adherence, KPI management / improvement, case escalations, corrective actions implementations and cost-tracking for respective customer(s) / market

Contributes to development of concepts to determine professional direction of own organisational unit and influences strategic decisions within professional area that affect the performance of the subfunction (EG a subset of a function, typically consisting of several areas with independent budgets

Additional info:

  • Co-ordinate with support team of other BGs in order to make sure NOKIA has a global E2E control of the solution offered to the customer (VoLTE/VoWiFi/vRAN/CloudBand)
  • Be part of on-call rotation
  • Tenacious in front of complex issue
  • Share know how with rest of the team to build the E2E expertise
  • Collaborate with peers contributing with his area of competence

Technical domain:

  • Strong Expertise in IMS/VoLTE core technology.
  • Good knowledge on cloudband solution(CBIS) and exposure to Docker/Kubernetes concepts.
  • knowledge of Packet Core and IP network would be a plus.

Additional Information

Salary: Not Disclosed

Address: Building 9A, 7TH Floor, DLF Cyber City, Sector 25, GURGAON, Haryana, India

Contact Number:

Website: https://www.nokia.com/about-us/careers/

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