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Operations Manager -IT Infrastructure(NTT India Private Limited)

  • Operation Manager
  • Full time
  • 4 weeks ago
  • Delhi

Job Information

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    Salary Not Disclosed Not Disclosed / Monthly
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    Shift Round
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    No. of Openings 8 openings
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    Job Level : Senior
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    Job Experience : 10-15year
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    Job Qualifications bachelors or above

Job Description

Company Name: NTT India Private Limited

Designation:Operations Manager -IT Infrastructure

Location:New Delhi

Experience:10 – 15 years

Qualification:B.Tech/B.E. in Any Specialization, Any Graduate,:MBA/PGDM in Any Specialization, Any Postgraduate

Job Description:Roles and Responsibilities

Lead the complete operations (EUC + Infra) acting as a SPOC.

To act as a single point of contact for the overall program

Excellent leadership, communication, and presentation skills.

To monitor strict adherence to the agreed SLAs by the vendor team of engineers.

SOP creation and its adherence by team

To carry out trends and analysis of the calls

Timely escalation to Vendor Management for quick resolution and support.

Monthly and Quarterly reviews with clients.

Organize periodic service audits

Service request approval of tickets

Desired Candidate Profile

Graduate/ BE with broad IT industry experience.

Overall experience 8 – 12 years

Knowledge of the below domains:

Network: Routers / Switches / Load balancers / Firewalls

Servers: Physical / Virtual servers of Windows / Linux

Database: Sql / Oracle

Backup: Comvault

Middleware: Weblogic / Jboss

File Server etc.

Trend Antivirus and its modules

Bigfix, DLP, IDAM

Salary:Not Disclosed

Address: 1701-1704,C 66 G BLOCK, ONE BKC,BANDRA KURLA COMPLEX, MUMBAI, Maharashtra, India

Website: https://www.global.ntt/

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