Company Name: NTT India Private Limited
Designation:Operations Manager -IT Infrastructure
Experience:10 – 15 years
Qualification:B.Tech/B.E. in Any Specialization, Any Graduate,:MBA/PGDM in Any Specialization, Any Postgraduate
Job Description:Roles and Responsibilities
Lead the complete operations (EUC + Infra) acting as a SPOC.
To act as a single point of contact for the overall program
Excellent leadership, communication, and presentation skills.
To monitor strict adherence to the agreed SLAs by the vendor team of engineers.
SOP creation and its adherence by team
To carry out trends and analysis of the calls
Timely escalation to Vendor Management for quick resolution and support.
Monthly and Quarterly reviews with clients.
Organize periodic service audits
Service request approval of tickets
Desired Candidate Profile
Graduate/ BE with broad IT industry experience.
Overall experience 8 – 12 years
Knowledge of the below domains:
Network: Routers / Switches / Load balancers / Firewalls
Servers: Physical / Virtual servers of Windows / Linux
Database: Sql / Oracle
Middleware: Weblogic / Jboss
File Server etc.
Trend Antivirus and its modules
Bigfix, DLP, IDAM
Address: 1701-1704,C 66 G BLOCK, ONE BKC,BANDRA KURLA COMPLEX, MUMBAI, Maharashtra, India
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