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OPERATIONS MANAGER/ PROJECT & SERVICE (P&S) MANAGER (Aerial Telecom Solutions Pvt. Ltd.)

  • Project Manager
  • Full time
  • 1 week ago
  • Bhubaneswar

Job Information

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    Salary Not Disclosed Not Disclosed / Monthly
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    Shift Round
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    No. of Openings 10 openings
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    Job Level : Senior
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    Job Experience : 6-11 years
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    Job Qualifications bachelors or above

Job Description

Company Name: Aerial Telecom Solutions Pvt. Ltd.

Designation: OPERATIONS MANAGER/ PROJECT & SERVICE (P&S) MANAGER

Location: Bhubaneswar

Experience: 6 to 11 year(s) of experience

Qualification: UG:Diploma in Electrical, Electronics/Telecommunication,B.Tech/B.E. in Any Specialization

Job Description: Roles and Responsibilities :

To ensure smooth circle operations for service delivery and meet revenue targets. Mainly work in areas of Operations, Projects, People Engagement & Development, Process Improvement, Customer Satisfaction, Growth & Profitability

Desired Candidate Profile :

Operations:

  • Responsible to achieve monthly service sales revenue targets and ensure service delivery.
  • Create and execute monthly/weekly preventive maintenance (PM) plan and minimize breakdown (BD) calls.
  • Ensure that quality of service is maintained and equipment uptime is maintained as per SLA
  • Spare and inventory management.
  • Ensure that checks and control on spares, KPI penalty, manpower cost, reimbursements, etc are in place
  • Study the field failure report and implement strategies to ensure high equipment availability.
  • Educate/train employees to ensure that system and process are followed.
  • Conduct cluster wise analysis on operations and ensure profitability
  • Monthly billing and ensure revenue realization.

Projects:

  • Ensure that revenue targets for installation/commissioning are met on a monthly basis.
  • Track the progress of projects and update customer and internal stakeholders.
  • Work with vendors to deliver projects in time.
  • All projects are documented as per guidelines.
  • Quality job is executed by vendor so that acceptance testing (AT) is done smoothly.
  • Ensue timely billing that billing is done through team and revenue realization as per payment terms.

Business Growth

  • Analyze market trends & formulate selling and marketing strategies.
  • To understand client needs and expectations & devise solutions accordingly to drive sales, augment turnover and achieve desired target.

Ensure consistent, profitable growth in sales revenue through positive planning, deployment and management.

Hiring, People Engagement & Development:

  • Maintain adequate manpower in field and office through internal transfer / promotion / hiring.
  • Technical and process training for new and existing staff.
  • Analyze training need and implement programs for field engineers.
  • Periodically measure employee performance and coach/motivate employee to perform better.
  • Mentor/coach/train high potential/performers to take on added responsibility / new roles
  • Resolve/highlight employee issues and take decisive actions on non performers.

Customer Satisfaction:

  • Meet regularly with the customer and update him about field operations.
  • Share insights with customers to help them perform better.
  • Apprise customer on new products / service offerings and generate business.
  • Share details on KPIs, Customer Value Report, Call Analysis Report, etc with customer.

Salary:  Not Disclosed

Address: E-93,,,PHASE-8 IND. AREA,MOHALI, MOHALI, Punjab, India

Website: http://careers.aerial.co.in/

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