Operations Manager(PokerBaazi)

  • Operation Manager
  • Full time
  • 4 weeks ago
  • Delhi/NCR(New Ashok Nagar)

Job Information

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    Salary Not Disclosed Not Disclosed /
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    Shift Round
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    No. of Openings 5 openings
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    Job Level : Senior
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    Job Experience : 4-8Years
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    Job Qualifications bachelors or above

Job Description

Company Name: PokerBaazi

Designation:Operations Manager

Location:New Delhi

Experience:5 – 8 years

Qualification:Any Graduate

Job Description:

• Defining tech requirements with product head around promotions.

• Coordinate with acquisitions team to identify fraud risks & execution planning of campaigns.

• Managing and minimising overall fraud and risk of the company.

• Brief support on new promotions, predicting & laying down FAQs to support for better query resolution.

• Getting critical blocker tech developments from ops/support & getting it delivered via PM as per priority.

• Identifying scope for automation of manual tasks being executed by support & ops team.

• Optimising processes of building cash games/tournaments to reduce TAT of operations leads.

• Identify fraud in ongoing promotions & implement necessary conditions to plug the leaks.

• Absorbing user feedback from support & implementing necessary changes in structures wherever necessary post consultation with management.

• Overview withdrawal ops for optimisations.

• Create an inspiring team environment with an open communication culture.

• Set clear team goals.

• Delegate tasks and set deadlines

• Oversee day-to-day operation including retention.

• Monitor revenue growth.

• Monitor team performance and report on metrics

• Motivate team members.

• Discover training needs and provide coaching.

• Listen to team members’ feedback and resolve any issues or conflicts

• Recognize high performance and reward accomplishments.

• Encourage creativity and risk-taking.

• Suggest and organize team building activities.

• Responsible for distributing information to team members and stakeholders.

• Coordinates operation strategies and activities to ensure the provision of outstanding customer relations while adhering to regulatory and company guidelines.

• Train new employees on company standards and procedures.

• Strong understanding of business goals and standards for gaming operations and retention.

• Proven work experience as a team leader or supervisor • In-depth knowledge of performance metrics • Good PC skills, especially MS Excel.

• Excellent communication and leadership skills • Organizational and time-management skills.

• Decision-making skills • Ability to communicate effectively with senior management and other departments

• Complete CRM knowledge along with email, SMS, push communication.

• Customer Retention planning and strategy.

• Understanding of user behaviour

• Gaming knowledge preferred.

Salary:Not Disclosed

Address:New Delhi


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