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Project Manager & Operations Specialist (Wiley India Pvt. Ltd)

  • Project Manager
  • Full time
  • 7 days ago
  • Noida

Job Information

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    Salary Not Disclosed / Monthly
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    Shift Round
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    No. of Openings 10 openings
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    Job Level : Senior
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    Job Experience : 4-6 Years
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    Job Qualifications bachelors or above

Job Description

Company Name: Wiley India Pvt. Ltd

Designation: Project Manager & Operations Specialist

Location: Noida

Experience: 4 – 6 years

Qualification: UG :Any Graduate

Job Description: Summary of the role:

The Project Manager & Operations Specialist is responsible for internal-external communication, tracking, and project coordination activities for assigned client projects, liaising between the cross-functional team, and overall project management for all the partners of Wiley and the learners. We are looking for a candidate who has extensive experience in customer success and project management.

Roles and Responsibilities

University Liaison

  • Act as SPOC for MDP/CEC office for all onboarding matters post completion of MoU with Wiley
  • Keep the Customer success team and finance team apprised of all active MoUs
  • Ensure timely vendor registration and other required documentation are completed as soon as MoU is executed.
  • Develop & execute standard workflows for all course launch processes in collaboration with Product, Delivery, and Sales
  • Ensure information flow from university to Wiley and vice-versa is smooth and as per the agreed SLA
  • Work closely with customer success team to ensure accurate and timely invoicing, consolidation and payments as per agreed TAT
  • Coordinate with MDP/CEC office any logistics support required for on-campus immersions.
  • Overall enhance University partner experience by ensuring fast, accurate, and requisite information flow
  • Build credibility and trust by understanding and addressing partners’ requirements and issues.
  • Redirect escalation on any alerts, red flags to the concerned teams for earliest resolution

Partner Liaison

  • Act as SPOC for Channel partners/ resellers for all operational and delivery workflows for Wiley Products
  • Work closely with the customer success team to ensure accurate and timely invoicing.
  • Ensure release of books package/ LMS logins for channel partners courses post invoicing and as per agreed SLA
  • Source and compile quarterly reports on student usage of platform and university usage of the Wiley Products
  • Work closely with partner and Product team to schedule, align exams as per the exam calendar

Reporting

  • Updating Project Management Tools
  • Monthly/quarterly/ annual reporting business metrics assigned to partners
  • Participation in internal/ external process calls

Desired Candidate Profile

  • Have 4 to 5 years of experience in project management
  • Have worked on project management tools.
  • Are from Edtech background
  • Have knowledge on the analytics part that is working on the Excel and the presentations.
  • Excellent communication skills
  • Are working under the timelines.

Salary: Not Disclosed

Website: https://www.wiley.com/en-us

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