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Quality Manager in US Healthcare domain (AM Infoweb Pvt. ltd)

  • Six Sigma
  • Full time
  • 2 months ago
  • Pune

Job Information

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    Salary Not Disclosed Not Disclosed / Not Disclosed
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    Shift Round
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    No. of Openings 12 openings
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    Job Level : Senior
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    Job Experience : 4-10Years
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    Job Qualifications bachelors or above

Job Description

Company Name: AM Infoweb Pvt. ltd

Designation: Quality Manager in US Healthcare domain

Location: Pune( Kalyani Nagar )

Experience: 4 – 9 years

Qualification: UG :Any Graduate

Job Description: Roles and Responsibilities

  • You will set the path to success by creating reports demonstrating findings that will facilitate design, training, compliance, and operations.
  • Maintain audit productivity, on-time report delivery, and establish realizable deadlines to meet targets.
  • Create an environment measured by quality-based results.
  • Coordinate and assist in the delivery of staff training.
  • Serve as point of contact for quality issues and questions.
  • Prepare Metrics/KPI reports and interact with operations and support groups regarding quality improvements.
  • Provides performance feedback and input to all monitored calls to increase service quality real-time discussion.
  • Attend internal and external call calibration sessions as required.
  • Identify and highlight failure modes in the process, identify unethical practices/behavior, and highlight it to the Quality Manager /Account Manager.
  • Generate the QA reports and communicate the same to the Account Manager/ Higher authority.
  • Report/discuss center-wide opportunities to the Quality Manager/Higher authority.

Desired Candidate Profile

  • Candidate with at least 4+ years of experience as an Assistant Manager/Deputy Manager or Quality Manager in a reputed BPO/BPM.
  • He/ she should have Trained /Certified Six Sigma.
  • On papers experience of team management in Quality.
  • Should have experience in handling a team of QAs and QLs.
  • Minimum Process Span should be 100+ FTEs.
  • Graduation is Must
  • Preferably from an Insurance or Healthcare background.
  • Candidates having experience in Customer Service can also apply.

Perks and Benefits

  • Salary no bar for the right candidate.
  • Fixed US Shifts and Weekend offs

Salary: Not Disclosed

Address: OFFICE NO. 3A, BUILDING 3, 3RD FLOOR, CEREBRUM IT PARK, KALYANINAGAR, PUNE, , PUNE, Maharashtra, India

Contact Number: 7987571944

Email Id: recruiter@aminfoweb.com

Website Link: https://www.aminfoweb.in/

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