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Reliance Jio hiring Advisors Linguistic LanguagesHindi & English (WFH Reliance Industries Ltd)

  • Communication Skills
  • Full time
  • 1 month ago
  • Bengaluru

Job Information

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    Salary Not Disclosed 1.25-1.75LPA / Not Disclosed
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    Shift Round
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    No. of Openings 20 openings
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    Job Level : junior
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    Job Experience : 0 - 1 years
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    Job Qualifications bachelors or above

Job Description

Job description

Grab the opportunity to work with Reliance Jio as an Advisor for Inbound/Outbound Process WFH

“HINDI & ENGLISH Language is Mandatory”

Job Responsibilities:

1. Manage all customer interactions as rostered within parameters

2. Demonstrate ownership on calls when contacted by customer

3. Respond to all customers inappropriate tone and language

4. Offer a solution-based approach for all customer interactions

5. Educate the customer at every given possible opportunity

6. Ensure updating of products, system, process, and policy knowledge

7. Adhere to rostered timing, scheduled shifts, and activities

8. Capture customer details and data relevant to the call or service

9. Resolve customer queries within agreed timelines

10. Manage outbound campaigns as per business requirement

11. Increase, develop and retain customer base through relationship building and service

12. Follow all contact center policies, procedures, code of conduct, and legislative requirements

Skills and Competencies:

1. Speak local language ( Tamil, Kannada, Telugu, Malayalam)

2. Basic computer knowledge

3. Problem-solving skills

4. Customer focus

5. Technical orientation

6. Attention to detail

7. Service mindset

Education:

10 + 2 / Graduation degree in any discipline

Experience:

Fresher or Experience

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