Senior Business Ops Manager (Essence)

  • Business Operations
  • Full time
  • 2 weeks ago

Job Information

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    Salary Not Disclosed Not Disclosed / Monthly
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    Shift Round
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    No. of Openings 10 openings
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    Job Level : Senior
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    Job Experience : 4 - 8 years
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    Job Qualifications bachelors or above

Job Description

Company Name: Essence

Designation: Senior Business Ops Manager

Location: New Delhi

Experience: 4 – 8 years

Qualification: UG :Any Graduate

PG :Post Graduation Not Required

Job Description: About the role

  • As a Senior Operations Manager, you will report into an Operations Director and be responsible for ensuring the smooth-running of day-to-day operations within a client team.
  • You will be working closely with Client Services, and facilitating the efforts of a cross-functional team.

Some of the things wed like you to do

Leading the Delivery of Work

  • Translate scopes of work into effective project plans, that will ensure we meet client expectations on time and on budget.
  • Ensure project plans are kept up-to-date within our project management tool and shared and understood by the cross-functional team
  • Partner with Resource Management, and attend regular resource allocation meetings, to ensure the right resource is identified and enabled to deliver work effort, and to resolve any resource challenges along the way
  • Coordinate efforts across the cross-functional team, including supporting/ leading daily huddles to maintain context and coordinating conversations and actions to overcome challenges and meet deadlines
  • Share regular status updates with the Operations Director and Client Services, always escalating challenges where appropriate
  • Support Client Services with client and partner management when requested by:
  • Sharing status updates and gathering information/context
  • Holding them to account for their deliverables/inputs
  • Setting up and/or facilitating meetings
  • Documenting and sharing meeting minutes and actions
  • Look to identify potential issues before they happen, and with the support of the Operations Director and Client Services put plans in place to mitigate them
  • Help the team understand the client agreed upon service level agreements, and support them in finding ways to better manage their work to them
  • Be a role model and advocate for effective collaboration and communication across the cross-functional team

Driving Operational Effectiveness

  • Support the Operations Director run team wash-ups, and help the team implement agreed upon changes to improve the way they work together
  • Help educate team members on the end-to-end Essence Campaign Delivery Process and direct them towards any supporting Quality Standards
  • Track adherence to Process and Quality Standards, encouraging their use, and helping resolve barriers to their adoption
  • Regularly share operational recommendations to improve the way we work, and help implement any necessary improvements within the team

A bit about yourself

  • You have ~4-8 years experience, ideally including time within a media agency and/or from management consulting companies
  • If you are applying from a completely different industry/experience/background, please kindly provide us a cover letter / note to let us understand your interests better toward this role
  • You have a solid understanding of project management methodologies, and can share how you ve used them to deliver complex projects involving cross-functional teams
  • You show curiosity in the way businesses operate, and demonstrate an ability to make recommendations on how they can change to improve business effectiveness
  • You have a data-driven, analytical mind, able to use it to identify root causes to complex problems
  • You can make decisions and resolve problems quickly and effectively
  • You are a very organized person, and have strong attention to detail, allowing you to bring structure to otherwise unstructured situation
  • You have strong spoken and written communication skills, ensuring your thoughts and needs are heard and understood
  • You have well-tuned relationship skills, and you re able to use them to build rapport and influence people at all levels
  • You have a can-do attitude, you can multi-task and you remain calm and composed under pressure
  • You exude positivity and energy, and you can thrive in a fast-paced and dynamic working environment
  • You work best in team environments, and you are a beacon of collaboration

Salary: Not Disclosed


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