Service Operations Manager IMS (Nokia)

  • Operation Manager
  • Full time
  • 3 weeks ago
  • Hyderabad

Job Information

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    Salary Not Disclosed Not Disclosed / Monthly
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    Shift Round
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    No. of Openings 10 openings
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    Job Level : Senior
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    Job Experience : 10-12 years
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    Job Qualifications bachelors or above

Job Description

Company Name: Nokia

Designation: Service Operations Manager IMS

Location: Hyderabad/Secunderabad

Experience: 10 to 12 year(s) of experience

Qualification: 10 to 12 Years Exp. on IMS Core/ CS core.

Relevant education background
Education:UG -Any Graduate

PG – Any Postgraduate

Job Description: Experience in handling customer escalation, tracking of issue, coordination with Third party for end to end issue analysis.

  • Team management experience, to handle team for day to day operation.
  • Excellent experience in customer communication, preparation of review meetings presenting the progress on issue and day to day operations
  • O&M of IMS Core network Cloud, SBC, TAS, CFX, MRF, DNS, NT HLR, Routers.
  • End-to-end knowledge and co-ordination of IMS Network ,SBC such as handling of call related issue of IMS at SBC level and co-ordination with Hub location for analysis at TAS/CFX.
  • Operations & Maintenance of IMS Network including troubleshooting, monitoring, tracing on interfaces such as Wireshark or internal system traces and logs
  • Hands on experience on Cloud, SBC, TAS,CFX, Router, NT HLR.
  • Experience with Interfaces and Protocols such as SIP, DIAMETER, DNS, ISUP, MAP, INAP, CAMEL, etc.
  • Coordination with Planning/ Customer/Care/ Solutions etc
  • Track, Plan & Implement Software Upgrade in network.
  • Support in implementation of new features in network.
  • Spare management.
  • Share regular reports/ Updates to Management/Customer
  • Customer Complaint Handling and first level Wireshark trace capturing and analysis.
  • Exposure to 4G VOLTE & LTE network with call flow and protocols used.
  • Comfortable with Redundancy testing and disaster handling including hardware change management handling.
  • Escalation/Emergency Handling
  • Co-ordinating with GDC, Care, Planning and Customer, knowledge of raising trouble ticket process, emergency handling mechanism, regular updates to customers
  • Multi-vendor Core NW exposure and experience such as Alcatel, Nokia, Ericsson, Huawei IMS, etc.
  • Able to engage customers on technical front and contain escalations on ground level
  • Good interpersonal skills , Speaking and Written Skills and team player attributes
  • Willing to work in after-office hours as per need/emergency
  • Working knowledge of Linux & Unix

Salary:  Not Disclosed

Address: 5th,6th,7th and 8th Floor, Block M2,, BANGALORE, Karnataka, India


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