Team Leader-bpo -Inbound/Outbound/Assistant Manager (Cyfuture India Pvt. Ltd.)

  • Team Lead
  • Full time
  • 1 week ago
  • Noida

Job Information

  • icon
    Salary Not Disclosed 2.50-3LPA / Monthly
  • icon
    Shift Round
  • icon
    No. of Openings 10 openings
  • icon
    Job Level : junior
  • icon
    Job Experience : 3 - 5 Years
  • icon
    Job Qualifications bachelors or above

Job Description

Company Name: Cyfuture India Pvt. Ltd.

Designation: Team Leader-bpo -Inbound/Outbound/Assistant Manager- Noida & Hyderabad

Location: Noida( Sector-82 Noida ), Hyderabad/Secunderabad, Himatnagar

Experience: 3 – 5 years

Qualification: UG :Any Graduate, Graduation Not Required

PG :Post Graduation Not Required, Any Postgraduate

Doctorate :Doctorate Not Required, Any Doctorate

Job Description: Hiring for Team Leader/AM- operations (Inbound Process)

  • Excellent Communication
  • Knowledge of MS -Office
  • Should know throughput calculation like attrition, shrinkage, SLA’s, (Service level adherence).
  • Should have handled min 15 to 25 agents as team lead.
  • Should handle the team weekly reviews and encourage team to meet organizational goals
  • Responsible for staff retention within the team.
  • Should be aware of KRAS, KPIS.
  • Should be only from a BPO voice process
  • Should be ready to work for 6 days as it is a domestic process

Job Description :

  • Complete monitoring of the team and team performance.
  • Managing day to day planning, operational challenges and solving problems of a team of agents.
  • Maintenance of the data records, meeting revenues & targets.
  • Maintaining daily MIS report.
  • Operational management. Managing the floor, adherence to schedule.
  • Ownership and problem resolution.
  • Training and development of staff.
  • Motivation, leadership for a team leaders agents and developing future leaders.
  • Conducting performance appraisal for the team.
  • Work very closely with the team members, understand the agents problems and weaknesses and address these.

Vacancies : 03

Job location : Noida, Hyderabad

Immediate Joiners required

Walkin at :

Cyfuture India Pvt. Ltd.

Plot 197/198, NSEZ , Noida Ph 2

Sec 82 , Noida 201305.

Time : 11.00 AM to 3.00 PM

Contact Person : Shivangi




Salary: ₹ 2,50,000 – 3,00,000 P.A.

Address: Plot 197/198, NSEZ , Noida Ph 2

Sec 82 , Noida 201305.

Contact Number: 9810864895 (Shivangi)

Job alerts

Receive emails for the latest jobs matching your search criteria