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Team Leader BPO Operations (Dhani loans and Services Ltd.)

  • Team Lead
  • Full time
  • 3 weeks ago
  • Noida

Job Information

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    Salary Not Disclosed Not Disclosed / Monthly
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    Shift Round
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    No. of Openings 05 openings
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    Job Level : junior
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    Job Experience : 2 - 3 Years
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    Job Qualifications bachelors or above

Job Description

Company Name:  Dhani loans and Services Ltd.

Designation: Team Leader BPO Operations

Location: Noida, Gurgaon/Gurugram, Delhi / NCR

Experience: 2 – 3 years

Qualification: Any Graduate

Job Description:

1. Candidate is required to be flexible for work, where Basic Shifts will be for 9 hours, including 1 hour breaks, and the timings will be from Morning 8 to evening 8. You will be aligned in any shift between this 12 hours Window. 

2. Should be flexible to work on National Holidays/State Holidays, as per requirements, Should be flexible to stretch as and when required.                                 

3. Should be comfortable in handling Outbound/Inbound/Back-office/Blended process as per requirements.              4. Should be ready to handle escalations based on customer requests.

5. Should have good knowledge of MS office ( Excel, Word and PPT)

6. Should be experienced in handling NOutbound/Inbound Process, with a team size of minimum 20 to 25 people.

7. Should be able to handle team issues, manage Roster, keep attrition under control, and shrinkage under check.

8. Will be required to do constant monitoring of AMEYO and drive sales targets/Deliver Customer service Answering and Service Levels on basis.

9. Should be able to manage team performance, related to assigned process.

10. The Job requires you to work 7 days a week with 6 weekly Offs in a month, and these will be provided as per Roster shared on weekly basis.

11. Candidates with self-conveyance and staying in and near GGN are preferred, since we do not provide transport ( Pick or Drop)

Note: You should be flexible to adjust and get trained for any other process as well, which will be as per Organization  requirement from time to time.

Salary: Not Disclosed

Address: INDIABULLS HOUSE PLOT NO 448-451, UDYOG VIHAR PHASE-5, GURGAON, GURGAON, Haryana, India

Website: https://www.dhaniloansandservices.com/

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