Team Leader Operations-Hyderabad (Tech Mahindra Ltd)

  • Team Lead
  • Full time
  • 2 weeks ago
  • Hyderabad

Job Information

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    Salary Not Disclosed 4-6.50LPA / Monthly
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    Shift Round
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    No. of Openings 10 openings
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    Job Level : Senior
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    Job Experience : 5-10 Years
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    Job Qualifications bachelors or above

Job Description

Company Name: Tech Mahindra Ltd

Designation: Team Leader Operations-Hyderabad

Location: Hyderabad/Secunderabad

Experience: 5 – 10 years

Qualification: UG :Any Graduate

Job Description: Willing to work in 24/7 rotational shifts

  • Should have the ability to spearhead a process from scratch
  • Should be able to motivate, develop and mentor team members in a dynamically changing environment
  • Monitor projects/transactions and provide qualitative/constructive feedback to the team members
  • Answer operations related queries from the client
  • Manage escalations
  • Ability to handle pressure and a natural go getter
  • Excellent hands on skills to get into the process deeply & ability to identify the gaps and suggest improvement plans to customer
  • Drive process performance to achieve and exceed SLA/OLA deliverables
  • To create a conducive and stimulating environment for the teams to accomplish their goals
  • Manage expectations of his/ her team members and proactively be able to sense their needs
  • Able to guide the team by implementing best practices and always lead-by-example
  • Should have a sound knowledge of MIS and reporting activities stressing over backend
  • Should be able to handle client interaction (on calls or in person)
  • Should have excellent problem solving capabilities and lateral thinking skills
  • Maintain delivery dashboards with analysis
  • To be a part of the client calibration call to have better understanding of the process and for continuous improvement
  • Work from Office

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Salary: ₹ 4,00,000 – 6,50,000 P.A.


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