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Team Leader / Process Trainer/ Quality Analyst (Radical Minds Technologies Pvt. Ltd.)

  • Team Lead
  • Full time
  • 2 weeks ago
  • Gurugram ,Gurgaon

Job Information

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    Salary Not Disclosed 2 - 4 LPA / Monthly
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    Shift Round
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    No. of Openings 10 openings
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    Job Level : junior
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    Job Experience : 1 - 4 Years
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    Job Qualifications bachelors or above

Job Description

Company Name: Radical Minds Technologies Pvt. Ltd.

Designation: Team Leader / Process Trainer/ Quality Analyst

Location: Gurgaon/Gurugram, Bangalore/Bengaluru, Delhi / NCR

Experience: 1 – 4 years

Qualification: UG :Graduation Not Required

Job Description: Roles and Responsibilities: Team Leader

  • Create an inspiring team environment with an open communication culture
  • Set clear team goals
  • Delegate tasks and set deadlines
  • Oversee day-to-day operation
  • Monitor team performance and report on metrics
  • Motivate team members
  • Discover training needs and provide coaching
  • Listen to team members feedback and resolve any issues or conflicts
  • Recognize high performance and reward accomplishments
  • Encourage creativity and risk-taking
  • Suggest and organize team building activities

Requirements:

  • Proven work experience as a team leader or supervisor
  • In-depth knowledge of performance metrics
  • Good PC skills, especially MS Excel
  • Excellent communication and leadership skills
  • Organizational and time-management skills
  • Decision-making skills

Quality Analyst Responsibilities:

  • Develop and execute test plans to ensure that all objectives are met.
  • Implement and monitor test scripts to assess functionality, reliability, performance, and quality of the service or product.
  • Identify and remedy defects within the production process.
  • Recommend, implement, and monitor preventative and corrective actions to ensure that quality assurance standards are achieved.
  • Compile and analyze statistical data.
  • Ensure that user expectations are met during the testing process.
  • Draft quality assurance policies and procedures.
  • Investigate customer complaints and product issues.
  • Ensure ongoing compliance with quality and industry regulatory requirements.

Responsibilities:

  • Develop digital and print educational material (e.g. videos and manuals)
  • Organize classroom-style seminars about product features and sales techniques
  • Conduct role-playing activities to develop interpersonal skills (e.g. negotiation, teamwork and conflict management)
  • Identify individual and team skills gaps
  • Schedule regular training sessions (e.g. monthly or quarterly)
  • Ensure new hires take on basic sales training courses, including communication and troubleshooting skills
  • Liaise with managers and encourage on-the-job coaching (e.g. how to handle difficult client cases)
  • Coordinate mentorship programs for new customer service representatives
  • Assess the impact of each educational course on staff performance and client satisfaction
  • Maintain updated records of training curricula and material
  • Job Description: Process Trainer :
  • Develop digital and print educational material (e.g. videos and manuals)
  • Organize classroom-style seminars about product features and sales techniques
  • Conduct role-playing activities to develop interpersonal skills (e.g. negotiation, teamwork and conflict management)
  • Identify individual and team skills gaps
  • Schedule regular training sessions (e.g. monthly or quarterly)
  • Ensure new hires take on basic sales training courses, including communication and troubleshooting skills
  • Liaise with managers and encourage on-the-job coaching (e.g. how to handle difficult client cases)
  • Coordinate mentorship programs for new customer service representatives
  • Assess the impact of each educational course on staff performance and client satisfaction
  • Maintain updated records of training curricula and material
  • Work experience as a Customer Service Trainer or similar role
  • Experience in sales or customer service positions is a plus
  • Knowledge of Learning Management Software (LMS)
  • Familiarity with interactive learning activities
  • Excellent communication and presentation skills

Interview Details for Gurgaon :

Contact Person : Sonam Singh

Contact Number : 9953150816

Email id : sonam.singh@rdaicalminds.net

Interview Details for Bangalore:

Contact Person : Nasreen

Email Id :nasreenbanu.yadwad@radicalminds.net

Salary: ₹ 2,00,000 – 4,00,000 P.A.

Address: PLOT NO 368,,,UDYOG VIHAR PHASE-2,GURGAON, GURGAON, Haryana, India

Mail Id: nasreenbanu.yadwad@ra dicalminds.net / sonam.singh@rdaicalminds.net

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