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TECHNICAL SUPPORT ENGINEER (Oracle India Pvt. Ltd.)

  • Technical Support
  • Full time
  • 1 week ago
  • Hyderabad

Job Information

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    Salary Not Disclosed 10-18LPA / Monthly
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    Shift Round
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    No. of Openings 10 openings
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    Job Level : Senior
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    Job Experience : 5-10 Years
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    Job Qualifications bachelors or above

Job Description

Company Name: Oracle India Pvt. Ltd.

Designation: TECHNICAL SUPPORT ENGINEER

Location: Hyderabad/Secunderabad, Bangalore/Bengaluru

Experience: 5 to 10 year(s) of experience

Qualification: UG:Any Graduate

PG:Any Postgraduate

Job Description: Experience: 4 to 12 yrs

Preferred Qualifications

The Provisioning COE team is the Provisioning Center of Excellence (SPCoE) and Single Point of Contact (SPOC) for ANY Provisioning issues in Oracle SaaS/Tech Cloud/GBU services. Join us! Provisioning COE team is looking for passionate, innovative, and talented team players who put customer success above everything, we provide the Accelerated Provisioning Resolution to achieve the Accelerated Activation Experience for Oracles Cloud customers.

Responsibilities:

Operational ownership of provisioning for all Oracle Cloud offerings

Receive provisioning requests, validate their content and coordinate the provisioning of Oracle’s Cloud Services.

Follow the progression of provisioning orders and send appropriate notifications when the work is complete.

Partner with business counterpart to drive swift resolution of provisioning issues among all technical teams supporting the Cloud Framework

Build and enhance automated end-to-end monitoring/smart alerting to reduce the provisioning cycle time

Build smart tools to reduce operation efforts

Work with Cloud Product strategy teams, Development release teams and all the Oracle Cloud Framework solution teams to improve the provisioning experience across all Cloud products

Drive standard root cause analysis and defect/enhancement tracking across all technical teams & compliance tracking, influence new features in the Cloud Framework releases

Feedback to Quality Assurance to reduce release defects and regressions

Preferred Qualifications:

BS/B Tech/BE/M Tech/MCA/MBA degree with 6+ years of experience with a great academic background.

Team player who can work well with team members in a collaborative environment

Successful candidates should demonstrate high attention to detail, problem solving and analytical skills, teamwork, verbal and written communication skills, excellent command of English and cheery helpfulness.

Strong ability to solve operational problems, with ability to identify and automate common routines

Sound knowledge of JAVA/JavaScript/Database,SQL, PL/SQL/Web technologies.

Dedicated team player, and excellent communication skills.

Good Knowledge on Incidents/Request and Change Management process

Raise bugs and work with different technical teams in analyzing and following up on the issues

High degree of professionalism and integrity

Prior knowledge on the quoting, ordering, billing, cloud provisioning solution application is a plus

The ability to keep cool under pressure is a must for this job.

Technical operations for support role. Act as L1 support

Experience with cloud products and cloud infrastructure

Prior provisioning process experience is a plus point.

Work with Oracle’s world class technology to develop, implement, and support Oracle’s global infrastructure.

As a member of the IT organization, assist with the analyze of existing complex programs and formulate logic for new complex internal systems. Prepare flowcharting, perform coding, and test/debug programs. Develop conversion and system implementation plans. Recommend changes to development, maintenance, and system standards.

Job duties are varied and complex utilizing independent judgment. May have project lead role. BS or equivalent experience in programming on enterprise or department servers or systems.

Work with Oracle’s world class technology to develop, implement, and support Oracle’s global infrastructure.

As a member of the IT organization, assist with the analyze of existing complex programs and formulate logic for new complex internal systems. Prepare flowcharting, perform coding, and test/debug programs. Develop conversion and system implementation plans. Recommend changes to development, maintenance, and system standards.

Job duties are varied and complex utilizing independent judgment. May have project lead role. BS or equivalent experience in programming on enterprise or department servers or systems.

Salary: ₹ 9,50,000 – 19,50,000 P.A.

Address: Oracle Technology Park, Bangalore, BANGALORE, Karnataka, India

Website: https://www.oracle.com/in/corporate/careers/

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