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TECHNICAL SUPPORT EXECUTIVE (IBM India Pvt. Limited)

  • Technical Support
  • Full time
  • 6 days ago
  • Bengaluru

Job Information

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    Salary Not Disclosed Not Disclosed / Monthly
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    Shift Round
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    No. of Openings 10 openings
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    Job Level : junior
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    Job Experience : 0 - 1 years
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    Job Qualifications bachelors or above

Job Description

Company Name: IBM India Pvt. Limited

Designation: TECHNICAL SUPPORT EXECUTIVE

Location: Bengaluru

Experience:  0 to 1 year(s) of experience

Qualification: UG: Any Graduate

Job Description: Your Role and Responsibilities

Service Desk analyst – Provide technical support and advice to IT users. Help resolve customers technical problems via email, phone & web platform

Responsibilities

  • Responds to general inquiries, offers quick, courteous sustained client service ensuring the customer is kept informed, updated, and promptly responded to
  • Answers inbound calls
  • Attempts first call resolution
  • Performs basic troubleshooting
  • Routes calls to appropriate department / next level teams
  • Manages day-to-day Incident and Service requests
  • Provides ticket status to customers as needed
  • Performs outbound call campaigns
  • Responsible to manage the Service Desk email box and assign emails to appropriate department
  • Handles other administrative tasks as requested by line manager

Required Technical and Professional Expertise

  • 0 – 1 year of previous experience in a customer support or administration function preferred
  • Strong computer skills and good levels of competence various business applications desirable

Preferred Technical and Professional Expertise

  • Excellent English language Skills are a must
  • Strong customer focus
  • Ability to work accurately and meet deadlines
  • Attention to detail and accuracy while being able to maintain higher workload
  • Professional and articulate
  • Effective communicator; able to liaise with confidence with both the internal and external parties
  • Flexible
  • Reliable

Salary: Not Disclosed

Address: SA , No.12,,Subramanya Arcade,Bannerghatta Road,Ba, BANGALORE, Karnataka, India

Website: https://www.ibm.com/in-en/employment/

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