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TECHNICAL SUPPORT VOICE PROCESS (Mphasis Limited)

  • 1 week ago
  • Pune

Job Information

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    Salary Not Disclosed Not Disclosed / Monthly
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    Shift Round
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    No. of Openings 10 openings
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    Job Level : junior
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    Job Experience : 0 - 2 years
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    Job Qualifications bachelors or above

Job Description

Company Name: Mphasis Limited

Designation: TECHNICAL SUPPORT VOICE PROCESS

Location: Pune, Bangalore/Bengaluru

Experience: 0 to 2 year(s) of experience

Qualification: UG:B.Ed in Any Specialization,Other Graduate,B.B.A/ B.M.S in Management,B.Tech/B.E. in Any Specialization,BCA in Computers,BVSC in Any Specialization,B.El.Ed in Any Specialization,B.Sc in Any Specialization,BHM in Any Specialization,B.Com in Commerce,Any Graduate,BFA in Any Specialization,B.A in Any Specialization

PG:Any Postgraduate

Doctorate:Doctorate Not Required

Job Description: Dear Candidate,

Greetings from Mphasis!!!

We, at Mphasis are hiring for an International Technical Support Voice Process.

Call Types:

Network Connectivity

Windows OS

Application Support

Internet Browser

Software Installation

Hardware Devices (Laptop/Desktop/Phone Systems)

Ability to diagnose and resolve basic technical issues.

Understanding of ITIL Framework. Working knowledge of Incident Management and Request Management workflows.

Hand on knowledge on any Remote Assistance Tools.

Role and Responsibility :

Serve as the first point of contact for customers seeking technical assistance over the phone or email

Perform remote troubleshooting through diagnostic techniques and pertinent questions

Determine the best solution based on the issue and details provided by customers

Walk the customer through the problem-solving process

Direct unresolved issues to the next level of support personnel

Provide accurate information on IT products or services

Record events and problems and their resolution in logs.

Mphasis Job Required Skills:

– Good Communication written & Verbal skills.

– Qualification- Any Graduates

– Experience- 0 to 1 year of Technical Support Voice Experience/ Telecom

– Shifts- 24*7.

– 2 Rotational weekly offs.

– 9 Hours Login ( With 1 Hour Break ).

– Ability and willingness to learn.

– Should be willing to take up challenges and go extra mile to perform work responsibilities.

– Must have great interpersonal skills and ability to perform under pressure.

– Courteous with strong customer service orientation.

HURRY!!!! To Schedule your interview drop your Resumes to the below mentioned mail ID

Email: shivani.desai@mphasis.com

Contact : 83090698907

Salary:  Not Disclosed

Contact Number:  83090698907

Mail Id: shivani.desai@mphasis.com

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