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Video Business Ops Manager (Orange Business Services)

  • Business Operations
  • Full time
  • 2 weeks ago
  • Gurugram ,Gurgaon

Job Information

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    Salary Not Disclosed Not Disclosed / Monthly
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    Shift Round
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    No. of Openings 10 openings
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    Job Level : Senior
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    Job Experience : 3 - 7 Years
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    Job Qualifications bachelors or above

Job Description

Company Name: Orange Business Services 

Designation:  Video Business Ops Manager

Location: Gurgaon/Gurugram

Experience: 3 – 7 years

Qualification: UG :Any Graduate

PG :Any Postgraduate

Job Description: Customer management

Manage efficiently customer portfolios, customer relationship for Video Operations Department

Attend customer governance calls (At least on monthly basis).

Present Reporting to CSMs/Customer and provide call feedbacks to operational teams.

Good knowledge of internal external customer processes (network, hosting,)

Participate and support high visibility escalation.

Customer follow up on SIP actions Customer Architecture and Topology

Customer Architecture and Topology

Good technical knowledge on customer environment.

Build and maintain inventory for each customer to include, licenses, software version, etc

Ensure customer documents (LLD, NIP, COG, etc.) and dedicated Sharepoint are up to date.

Maintain configuration templates per customer (settings for endpoints and core devices).

Review and Analyze Usage reporting publication to CSM/Customer.

Handle access authentication to customer equipment (token, )

Ensure that all operations teams have the right access level to all customer equipment

Ensure that the configuration of equipment is well backup and available on a shared folder

Incident management

Daily Case management and incident Review.

Maintain a follow up on tickets opened per customer.

Raise Alert to Video Operations teams for critical issues

Suggest improvement area to Video Operations teams based on cases studies

Governance calls between BOM and Video Operation Team Leaders and Managers (VNOC L1 and VET France Int’l) to present lesson learnt, improvements axis,

Business reporting coaching

Provide weekly business review dashboard to video operation managers (customer inventory, incidents, capacity, alerts, sensitive issues.

Provide training coaching to Video Operation Teams Members

Change and Release management

Follow and keep track of Changes and deployment to update inventory.

Work closely with Change Manager for change release planning.

Evaluate the necessity to deploy new release communicated/validated by Release Manager.

Validate releases with Release Manager, CSM and Customer.

Provide technical support and monitor successful deployment of all new releases

Capacity Management

Perform capacity analysis for each customer thanks to Kapla and/or devices statistics.

Ensure that the adequate amount of licenses are provisioned

Verify the certificates expiration dates

Capacity planning quarter review with CSM and customers.

Proactive Monitoring

Ensure that the customer equipment are well proactively monitored in Orchestra

Conduct audits per customer with stakeholders to ensure no non-identified or residual alarms present on orchestra

about you

A suitable candidate should have –

  1. 10 years of Video Operations experience in Multinational Environment (Desired)
  2. Good Hands-on Exposure on Cisco On-Prem and On-Cloud (Webex) video solutions (Desired)

Salary: Not Disclosed

Website: http://orange.jobs/jobs/offer.do?lang=en&joid=104485

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